Do you have questions (FAQ's)

No, there is no minimum order quantity. However, please note that even for small orders and for small order amounts, the full shipping costs must be invoiced.

The VAT ID number stands for sales tax identification number.

Where can I find my sales tax identification number?
Your own VAT number can be found on invoices and on tax reports.

Business references: You can choose between invoice and official debit/credit cards.

Personal Purchases: Orders can only be completed against payment by debit/credit card.

Delivery from stock CH
The ordered goods are usually sent by post. In accordance with the agreement with Implenia AG, orders are placed for shipping as follows:

- Orders placed before 12:00 p.m. are usually delivered within 2-4 working days
- Express orders until 2 p.m. are usually dispatched on the same day

Excluded are special agreements, e.g. collective deliveries or collections after telephone agreement.

Our delivery times are guidelines and apply from the moment the order is clear. It is important that a valid/correct shipping address is provided.

Delivery from stock DE
The ordered goods are usually sent by UPS. In accordance with the agreement with Implenia AG, orders are placed for shipping as follows:

EN Deliveries:
- Orders placed before 12:00 p.m. are usually delivered within 2-4 working days

Intra-Community supplies:
- Orders placed before 12:00 p.m. are usually delivered within 3-7 working days

Our delivery times are guidelines and apply from the moment the order is clear. It is important that a valid/correct shipping address is provided.

Switzerland
Within Switzerland and the Principality of Liechtenstein we charge you a flat rate of CHF 9.50 for shipping costs. For orders that have to be delivered the following day or for express orders, shipping costs of CHF 25.00 will be charged in any case. For bulky goods shipments or deliveries from 1 pallet, the transport will be charged at cost.
For any shipments abroad, transport and customs will be charged at cost.

Germany and EU
The shipping costs are shown to you in the ordering process under "Shipping method" (Step 3).

For international orders, please contact us.

If you do not like an item and it is unused, you can return the item within 14 days. Please refer to the GTC under the heading "Quality/Exchange/Right of Return".

If the goods were damaged during shipping, please inform the Implenia shop partner Pandinavia by e-mail within 48 hours of receiving the goods. Please refer to the GTC under the heading "Quality/Exchange/Right of Return" for the return of goods.