General Terms and Conditions of Business
General Terms and Conditions of Business of the Implenia e-shop
Order confirmation
After placing your order, you will receive an order confirmation at the email address you have provided.
Prices
All prices are quoted in Swiss Francs CHF or Euro. The prices of the articles do not include VAT, which will be added on the order statement presented on the shop
Order / shipping costs
All orders are binding.
Delivery from stock CH
The ordered goods are usually sent by post. In accordance with the agreement with Implenia AG, orders are placed for shipping as follows:
- Orders placed before 12:00 p.m. are usually delivered within 2-4 working days
- Express orders by 12:00 p.m. are usually dispatched on the same day
Exceptions are special agreements, e.g. collective deliveries or collections after telephone agreement.
Our delivery times are guidelines and apply from the moment the order is clear. It is important that a valid/correct delivery address is provided.
Within Switzerland and the Principality of Liechtenstein we charge you a flat rate of CHF 9.50 for shipping costs. For orders that have to be delivered the following day or for express orders, shipping costs of CHF 25.00 will be charged in any case. For bulky goods shipments or deliveries from 1 pallet, the transport will be charged at cost. For any shipments abroad, transport and customs will be charged at cost.
Delivery from stock DE
The ordered goods are usually sent by UPS. In accordance with the agreement with Implenia AG, orders are placed for shipping as follows:
DE Deliveries:
- Orders placed before 12:00 p.m. are usually delivered within 2-4 working days Intra
Community supplies:
- Orders placed before 12:00 p.m. are usually delivered within 3-7 working days
Our delivery times are guidelines and apply from the moment the order is clear. It is important that a valid/correct shipping address is provided.
The shipping costs are displayed in the ordering process under "Shipping method" and are measured according to weight.
Our delivery times are guidelines and apply from the moment the order is clear. It is important that a valid/correct shipping address is provided.
Minimum purchase value
There is no minimum purchase value in the Implenia shop. However, please note that even for small orders, the delivery charge is CHF 9.00 per delivery.
Payment
You can pay your invoice within 30 days without penalty. Depending on the amount of the order, Pandinavia AG reserves the right to deliver the goods against advance payment (by delivery abroad).
Quality / Replacement / Return
We guarantee that our customers will receive new products in good condition. Each of our products is checked in our warehouse before delivery. If, despite everything, the goods
If the goods do not arrive in good condition or in the wrong quantity, please contact customer service at Pandinavia AG as soon as possible. Items must be returned by post in the condition in which they were received and in their original packaging within 7 days of delivery. No claims will be accepted after this 7 day period. If the goods have been damaged in transit, you must inform us by email within 48 hours.
No refunds will be given if the item does not match the exact colour (shop) text and price.
Return addresses:
Switzerland: EMIL EGGER AG, Implenia-Shop, Grindelstrasse 5, CH-8303 Bassersdorf
EU countries: Kuehne + Nagel (AG & Co.) KG, Implenia-Shop, Industriepark 239, DE-78244 Gottmadingen
Data protection
We undertake not to give your personal details to any third party. All your personal information is confidential. Only data that is relevant to the development of our company will be kept in order to serve you better. No passwords will be sent by ema. Please contact our customer service for personal information.
Right of ownership
The delivered items remain the property of Pandinavia AG until full payment has been received by our company in Kloten CH-8302/Switzerland.
Entry into force / possibility of change
These regulations come into force on 01.08.2011. We reserve the right to change the conditions at any time. These conditions can also be found at www.pandinavia.ch/implenia under the link Terms and Conditions of Sale.
All prices are subject to change. The place of jurisdiction is CH-8302/Switzerland.
Kloten, June 2015